Housekeeping Manager Ref TW-0101
The Housekeeping Manager is responsible for the overall standard, cleanliness and presentation of all guest rooms and public areas across the hotel. This is a senior hotel management position, leading the Housekeeping team to consistently deliver an exceptional standard of product, while managing budgets, stock and supplier relationships. Given The Bolton's pre-opening status, the role also carries responsibility for helping establish Housekeeping standards, systems and procedures ahead of launch.
What you’ll do
- Standards & Operations
- Oversee the daily operations of the Housekeeping department across guest rooms, corridors and public areas.
- Conduct regular inspections of guest rooms and public areas to ensure standards are consistently met.
- Ensure rooms are prepared, turned around and released to Front of House efficiently to support occupancy targets.
- Manage the lost property process in line with hotel policy.
- Team Leadership
- Recruit, lead and develop a high-performing Housekeeping team, including Room Attendants and Supervisors.
- Set rotas and ensure appropriate staffing levels across all shifts in line with occupancy and budget.
- Manage team performance and progress, including conducting reviews, coaching and, where necessary, progressive discipline.
- Develop and deliver training to ensure the team consistently meets hotel and brand standards.
- Stock, Budget & Suppliers
- Manage stock control for linen, guest amenities and cleaning supplies, minimising waste and loss.
- Manage the Housekeeping budget, monitoring costs and identifying efficiencies.
- Liaise with external suppliers and contractors, including laundry providers, ensuring quality and value for money.
- Support payroll administration and rostering for the department in line with budget.
- Compliance & Safety
- Ensure all Housekeeping procedures comply with hotel policy, and Irish employment and health & safety legislation.
- Maintain safe systems of work for the correct use, storage and handling of cleaning chemicals and equipment.
- Work closely with the Maintenance team to report and follow up on any room or building defects.
- Maintain accurate departmental records in line with hotel policy and GDPR.
- Pre-Opening Responsibilities
- Support the General Manager in developing Housekeeping SOPs, cleaning schedules and departmental structures ahead of opening.
- Assist with sourcing and setting par stock levels for linen, amenities and cleaning supplies.
- Contribute to the recruitment and onboarding of the founding Housekeeping team.
What we’re looking for
- Proven experience in a Housekeeping or Accommodation management role within hotels.
- Strong people-management skills with a track record of leading and developing a team.
- Experience managing budgets, stock control and supplier relationships.
- Excellent organisational skills with a keen eye for detail and presentation.
- Excellent communication skills, both written and verbal, with the confidence to liaise at all levels.
- Flexible approach to working hours, including weekends, given the operational nature of the role.
- Experience supporting a hotel pre-opening or new-build project is an advantage but not essential.
How we review applications
Every application is read by a person. Software helps us organise CVs against the requirements above; it never rejects anyone. See the candidate privacy notice.